In December, a 17-year-old boy racked up an $8,000 bill through in-game FIFA purchases on the Xbox One, unbeknownst to his father, Lance Perkins. After discovering the jaw dropping amount charged to his credit card, Mr. Perkins contacted Xbox to see if he could get a refund.
At the time, Microsoft issued a statement to the disgruntled parent, saying that the Xbox One features more than enough parental services to keep situations like this from occurring and that the charges were "legitimate transactions."
Well, a "very pleased" Mr. Perkins is happy to report to Ottawa's CBC News that Xbox has given him a full refund for the charges. Mr.Perkins should consider himself lucky, in March of 2015, another father found himself in a similar situation – his son charged $4,500 on his credit card through FIFA's in-game purchases, however Xbox did not give that man a refund.
Moral of the story: Use parental controls – especially if you're buying FIFA games.
