Players report character wipes in The Division following update; Ubisoft investigating

The Division was hit with a major content update today that brought new gear, daily Dark Zone supply drops, a new Incursion Mission and more. Apparently, filed under more we can find character wipes and other issues.

Xbox One owners (and a couple PlayStation 4 owners) are reporting that logging into The Division after the update has downloaded resulted in a character wipe. Most of the reports state that the first time they log in they are not met with an issue, but the second log in results in the harrowing experience of having your character wiped.

Other players note that they noticed that their Stash was completely gone, as well as their cosmetic items, including the rewards from Ubisoft Club, Collectibles and DLC.

It appears as though the issue is not localized to main characters being wiped, but also affecting alternate characters. The same players with their main character wiped have stated that their alternate characters refuse to load with all of their limbs attached.

Ubisoft has acknowledged the issue and are looking into on a case-by-case status. If you are experiencing this issue, head to Reddit where the developer is requesting details like gamertag and platform to sort this all out.