Categories: News

PS4 having trouble ejecting discs

Sony has acknowledged various reports of users having trouble ejecting discs from their PlayStation 4.

Unfortunately, the company has not yet been able to find a specific cause for the issue, but you can help them out by answering a few of their questions. If you are experiencing this or a similar case, head over to the PlayStation forums and answer these questions:

  • What title were you trying to eject?
  • Were you installing any game data at the time?
  • Did you see any game or system notifications beforehand (Ready to install notifications, error messages, etc.)?
  • What troubleshooting steps did you attempt?

While the thread continues to grow with reports of the issue, Sony has maintained that the number of affected PlayStation 4 units represents "less than .04% of shipped units to date," which is within the company's expectations for a new product introduction. In the meantime, if you do find yourself with a disc stuck in yoru PS4, Sony recommends trying to remove it manually; they've even provided step-by-step directions on how to do so.

Matt Liebl

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Matt Liebl

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